Terms of Service

Welcome to Alden Hills. These Terms of Service govern your use of our website and your purchases from our online store.

This website is operated by Jeffery Graham Christopher Evans, trading as Alden Hills. Throughout the site, the terms “we”, “us” and “our” refer to Alden Hills.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Store Information

Store name: Alden Hills

Email: support@aldenhills-co.com

Phone: +44 20 3930 8592

Business address: Bush House SE Wing, 300 Strand, London, WC2R 1AE, United Kingdom

2. Products

Alden Hills offers footwear, lifestyle products and related accessories. We make every effort to display product images, colours, sizing and descriptions as accurately as possible. However, we cannot guarantee that your device display will show colours or product details perfectly.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, update prices, or refuse any order where necessary.

3. Orders and Payment

When you place an order, you agree to provide accurate, complete and current billing, shipping and contact information.

Payment must be completed at checkout. Orders are not confirmed until payment has been successfully authorised.

If we detect a pricing error, stock issue, payment issue, suspected fraud, incorrect customer information, or any other issue with your order, we may contact you, cancel the order, or issue a refund.

4. Shipping

Shipping times and conditions are described in our Shipping Policy. Delivery times are estimates and may vary due to courier delays, customs processing, high-demand periods, holidays or circumstances outside our control.

Customers are responsible for providing the correct shipping address. If an order is returned, delayed or lost due to an incorrect or incomplete address, we may be unable to offer a free replacement or refund.

5. Returns and Cancellations

If you are a consumer in the United Kingdom, you may have the right to cancel your order within 14 days after receiving your goods, unless an exception applies.

Items must be returned unused, unworn, clean, in their original condition, and with original packaging where possible. We reserve the right to refuse a return or reduce the refund amount if the item has been used, damaged, altered or returned incomplete.

To request a return, contact us at support@aldenhills-co.com before sending any item back.

6. Refunds

Once a returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, refunds will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

7. Intellectual Property

All content on this website, including text, images, graphics, product descriptions, branding, layout and design elements, is owned by or licensed to Alden Hills and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify or use our website content without written permission.

8. Customer Responsibilities

You agree not to misuse our website, attempt to interfere with its operation, submit false information, use our store for unlawful purposes, or violate any applicable laws while using our services.

9. Limitation of Liability

To the fullest extent permitted by law, Alden Hills shall not be liable for indirect, incidental, special or consequential damages arising from your use of our website, products or services.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws.

10. Changes to These Terms

We reserve the right to update, change or replace any part of these Terms of Service at any time. Any updates will be posted on this page.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: support@aldenhills-co.com

Phone: +44 20 3930 8592

Address: Bush House SE Wing, 300 Strand, London, WC2R 1AE, United Kingdom

Last updated: 23 June 2026